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Technical & Privacy
Information for Schools

Resources for IT administrators and educators to understand Coolplus.ai’s privacy, security, and connectivity.

Teacher-only platform. No student accounts or student data.

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What Coolplus.ai is

Coolplus.ai is a planning and professional learning tool for teachers. There are no student accounts and no student data stored. The app helps educators design curriculum-aligned resources and upskill in responsible AI classroom use.

Who can use it
  • Teachers and school staff only.
  • Sign in with a one-time code sent to your email, or with your Google or Microsoft account, including Google Workspace for Education and Microsoft 365 school accounts.

Why some networks block new tools

Many school networks use category-based filtering. Newly launched services may be blocked until reviewed. If CoolPlus won’t load or sign-in fails, ask your IT team to allow these domains.

Domains to allow
  • www.coolplus.aithe teacher app and website (coolplus.ai redirects here)
  • clerk.coolplus.aisigning in and staying signed in
  • cool-plus-media-library.s3.ap-southeast-2.amazonaws.comresource images and thumbnails
  • cool-media-production-public.s3.ap-southeast-2.amazonaws.comresource images and attachments
  • player.vimeo.comprofessional learning course videos

Only needed for some features

  • *.stripe.com*.stripe.networksubscribing and updating payment details
  • accounts.google.comlogin.microsoftonline.comsigning in with a Google or Microsoft account
  • www.canva.comopening the Canva version of a resource
  • email.coolplus.ailinks in CoolPlus newsletters
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Security & Data Protection

How we protect teachers' accounts and the work they save.

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All traffic is encrypted with TLS 1.2 or 1.3, and HTTPS is enforced (HSTS)

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App servers, database and file storage are hosted in Sydney, Australia

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Teachers sign in with a one-time email code, or their Google or Microsoft account

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Payments are handled by Stripe, so card details never reach CoolPlus servers

Sub-processors

Coolplus.ai uses these providers to run the service.
Here is who they are, where they process data, and why.

Hosting
  • Provider: Vercel
  • Region: Sydney, Australia
  • Purpose: Runs the website and teacher app
Database
  • Provider: Neon (on Amazon Web Services)
  • Region: Sydney, Australia
  • Purpose: Stores teacher accounts and saved lessons
File Storage
  • Provider: Amazon Web Services (S3)
  • Region: Sydney, Australia
  • Purpose: Resource files and images
Sign-in
  • Provider: Clerk
  • Region: United States
  • Purpose: Teacher accounts and sign-in
AI Generation
  • Provider: Google Cloud Vertex AI (Gemini), with Anthropic (Claude) as a backup
  • Region: United States
  • Purpose: Drafts lessons and units from teachers' prompts, so leave student details out
Payments
  • Provider: Stripe
  • Region: United States
  • Purpose: Subscription billing; card details stay with Stripe
Email Delivery
  • Provider: Postmark (service emails), ActiveCampaign (newsletters)
  • Region: United States
  • Purpose: Account and service emails, and optional newsletters
Error Monitoring
  • Provider: Sentry
  • Region: United States
  • Purpose: Service reliability and bug tracking
File Conversion
  • Provider: CloudConvert
  • Region: Germany (EU)
  • Purpose: Converts lessons to Word, PDF or slides when exported
Analytics & Marketing
  • Provider: Google Analytics and Google Ads, Meta, Hotjar, ActiveCampaign
  • Region: United States / EU
  • Purpose: Measures site use and marketing; no student data
Optional Single Sign-On
  • Provider: Google (incl. Workspace for Education) or Microsoft (incl. Entra ID)
  • Region: As per your school's account
  • Purpose: Signing in with an existing school account

Need help or a security pack?

If your school’s IT team needs a detailed security summary or assistance setting up access, we’re here to help.