How to Manage Challenging Conversations in Teaching

Master challenging conversations with students, colleagues, and families to build strong relationships and a positive school.

What you’ll cover

1. 1Course welcome
2. 2Introduction
3. 3Set some learning goals
4. 4What is a challenging conversation?
5. 5Difficult conversations with other teachers
6. 6Preparing for the conversation
7. 7Creating a positive climate
8. 8Acknowledging feelings and confidentiality
9. 9Questioning techniques
10. 10Active listening
11. 11Stop, Reflect, Act
12. 12Stop, Reflect, Act in action
13. 13Creating solutions
14. 14How to control your emotions during a difficult conversation
15. 15Follow-up and documentation
16. 16Self care
17. 17Reflection
18. 18Taxonomy of learning
19. 19Suggestions for collaboration
20. 20Congratulations